The service edge
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The service edge 101 companies that profit from customer care by Ron Zemke

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Published by Penguin in New York, N.Y .
Written in English


  • Customer service -- United States.,
  • Service industries -- United States -- Management.

Book details:

Edition Notes

Statementby Ron Zemke with Dick Schaaf ; foreword by Tom Peters.
ContributionsSchaaf, Dick.
The Physical Object
Paginationxviii, 584 p. ;
Number of Pages584
ID Numbers
Open LibraryOL18319086M
ISBN 100452264936

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